Case Study
Mar 5, 2023

Zocdoc mobile app case study

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Zocdoc mobile app provides a better healthcare experience for millions of patients every month through its accessible and seamless online marketplace.Through the incorporation of Vendo for in-app shopping, a service like Zocdoc could effortlessly broaden its revenue streams. Leverage a WebView within your app to establish an in-app marketplace, allowing users to explore and purchase outstanding products from local brands, while earning a commission on each transaction.


Looking for a single solution to fulfill all your marketplace requirements? Vendo has got you covered. Its marketplace platform automates day-to-day operations, presents a curated catalog of brands to select from or the opportunity to invite your preferred brands, equips you with effective merchandising and promotional tools, enables selling across multiple channels (including your existing website, emails & SMS, mobile app, and social media), and provides ongoing daily support for scaling your marketplace business.

Success factors of Zocdoc mobile app

Appointment Scheduling: The app's success is driven by its intuitive and efficient appointment scheduling features, allowing users to book healthcare appointments seamlessly.

Doctor Discovery: Zocdoc's success is attributed to its robust doctor discovery tools, enabling users to find and research healthcare providers based on their specialties, reviews, and availability.

Real-Time Availability: The app's real-time availability of healthcare providers and appointment slots contributes to its success by offering users immediate access to care when needed.

Patient Reviews and Ratings: Zocdoc's success is bolstered by its patient review and rating system, providing valuable insights for users to make informed decisions about their healthcare providers.

Telehealth Integration: The app's integration of telehealth services enhances its success by offering users the option for virtual appointments, especially valuable during times of limited in-person visits.

Health Insurance Compatibility: Zocdoc's success is supported by its ability to integrate with users' health insurance information, streamlining the appointment booking process and enhancing convenience.

Reminder and Notification System: The app's reminder and notification system plays a crucial role in its success by keeping users informed about upcoming appointments and necessary actions.

User-Friendly Interface: Zocdoc's success is attributed to its user-friendly interface, making it easy for users to navigate, search for providers, and manage their healthcare appointments and information.

Secure Information Handling: The app's robust security measures for handling sensitive patient information contribute to its success by fostering trust and compliance with data privacy regulations.

Continuous Improvement and Innovation: Zocdoc's commitment to continuous improvement and innovation plays a vital role in its success, ensuring that the app evolves to meet the changing needs of patients and healthcare providers.

Suggestions for Zocdoc mobile app's growth

Expanded Specialty Coverage: Enhance the app's growth by expanding the coverage of healthcare specialties, catering to a broader range of medical needs and attracting a larger user base.

Geographical Expansion: Foster growth by expanding the app's geographical coverage to reach more regions and connect patients with healthcare providers in previously underserved areas.

Enhanced Telehealth Features: Strengthen growth by further enhancing telehealth capabilities within the app, offering a comprehensive and seamless virtual healthcare experience for users.

Personalized Recommendations: Implement personalized recommendation features based on user preferences, medical history, and location to improve user engagement and satisfaction.

Integrated Health Records: Integrate features for accessing and managing personal health records within the app, providing users and healthcare providers with comprehensive medical information for better care coordination.

Partnerships with Healthcare Providers: Foster growth through strategic partnerships with healthcare providers to expand the network of participating professionals and enhance the app's healthcare offerings.

Community Engagement: Implement community engagement features to facilitate discussions, support networks, and knowledge sharing among users, creating a more holistic healthcare experience.

Health and Wellness Resources: Introduce resources and tools for health and wellness management, such as symptom checkers, preventive care reminders, and lifestyle recommendations to empower users beyond appointment scheduling.

Enhanced User Feedback Mechanism: Improve growth by implementing an enhanced user feedback mechanism to gather insights, suggestions, and concerns, allowing for continuous app refinement based on user input.

AI-Powered Healthcare Insights: Integrate AI-powered analytics to provide personalized healthcare insights, such as proactive appointment recommendations, medication reminders, and health trend analysis, enhancing the app's value proposition for users.

Suggestions for other businesses to replicate Zocdoc success

Streamlined Appointment Booking: Prioritize a streamlined and user-friendly appointment booking process, allowing patients to easily schedule healthcare appointments with various providers.

Robust Provider Database: Develop a comprehensive database of healthcare providers, including detailed profiles, patient reviews, and real-time availability, to facilitate informed decision-making for patients.

Telehealth Integration: Integrate telehealth capabilities to offer virtual appointments, expanding access to care and catering to the growing demand for remote healthcare services.

Patient-Centric Experience: Focus on delivering a patient-centric experience by prioritizing convenience, accessibility, and personalized healthcare recommendations based on individual needs and preferences.

Health Insurance Integration: Enable seamless integration with health insurance information to streamline billing and payment processes, enhancing the overall patient experience.

Community Engagement: Foster a sense of community by providing platforms for patients to share experiences, seek advice, and engage with healthcare professionals and fellow patients.

Mobile Accessibility: Ensure mobile accessibility across various devices and operating systems, allowing patients to access healthcare services on-the-go with ease.

Data Security and Privacy: Prioritize robust data security measures to protect patient information and ensure compliance with privacy regulations, building trust and confidence among users.

Continuous Innovation: Commit to continuous innovation by incorporating user feedback, embracing emerging technologies, and adapting to evolving healthcare trends and patient needs.

Partnerships and Network Expansion: Form strategic partnerships with healthcare providers, medical facilities, and industry stakeholders to expand the network of participating professionals and enhance the range of healthcare services offered.

Boost your mobile app ARPU using Vendo, where users can explore top-notch products from local brands and enjoy a 20-30% affiliate sales commission, surpassing the standard rates by 3-5 times.


  • Book a demo call: We’ll set up your demo marketplace and populate it with products
  • Customize your marketplace: We’ll help you craft a marketplace that aligns with your branding guidelines,
  • Onboard Brands: Invite your favorite brands or choose brands from the Vendo brand catalog. We can also start reaching out to brands you’d like to sell on your behalf.
  • Select Products: Curate product collections manually or automate the process to efficiently manage your catalog and meet customer demand.
  • Embed products: Make your editorial content shoppable with products embedded right where your customers expect them to find. Simplify and streamline product discovery.
  • Start Selling Programmatically: Push products through multiple touch points: on your website, share it on social media, and include products in your newsletters. 
  • Get Paid: Get paid as soon as products are shipped by the brands. No need to wait 30-60 days or worry about orders not attributable to your affiliate links.
  • Get Repeat Sales: Since you’re not linking out, your customers will keep coming back. We’ll help them with abandoned cart emails and promotional email blasts. 


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