Case Study
May 25, 2023

QLess mobile app case study

Written by

QLess mobile app is a pioneering mobile queueing and CRM platform, recognized for revolutionizing customer experiences and eliminating wait times across various industries worldwide. By incorporating in-app shopping with Vendo, an app similar to QLess could seamlessly establish an extra revenue channel. By incorporating Vendo's platform into your app through a WebView, users can discover and purchase products from domestic brands, while earning a commission for each transaction.


With Vendo's comprehensive offering, you can efficiently manage your marketplace business through its efficient marketplace platform, curated brand catalog, and the ability to include your own brands.

Success factors of QLess mobile app

Enhanced Customer Experience: QLess mobile app provides users with the ability to join virtual queues, eliminating the need to physically wait in line, thereby enhancing customer satisfaction.

Time Efficiency: By allowing users to remotely join queues and receive real-time updates on their position, QLess significantly reduces wait times, leading to improved user experience and loyalty.

Flexibility and Mobility: QLess empowers users to roam freely while waiting, as they receive voice calls and text messages regarding their queue status, enhancing convenience and flexibility.

Marketing Opportunities: The app's integration with SMS promotions enables businesses to engage with customers and build an effective marketing channel, increasing brand visibility and customer engagement.

Analytics and Insights: QLess provides valuable data and insights for businesses to analyze customer behavior, queue patterns, and service efficiency, enabling informed decision-making and process improvements.

Multi-Industry Application: QLess's success spans across various industries, including retail, healthcare, government services, and more, showcasing its adaptability and effectiveness in diverse environments.

Media Recognition: QLess's features and impact have been acknowledged by reputable news outlets such as The New York Times, WSJ, TechCrunch, CNET, and Fortune, contributing to its credibility and visibility.

Industry Awards: QLess has been recognized with prestigious awards such as the International Business Awards and American Business Awards, highlighting its innovation, leadership, and overall impact on customer service.

Strategic Partnerships: Collaborations with industry leaders like BT, Alcatel Lucent, Telefonica, and clients such as Vodafone and major universities demonstrate QLess's credibility and ability to cater to large-scale operations.

User Adoption and Satisfaction: With over ten million users across four continents benefiting from QLess's queue management solutions, its widespread adoption and positive user feedback indicate its success in delivering value.

Suggestions for QLess mobile app's growth

International Expansion: Identify key markets for expansion and tailor the app to accommodate diverse languages, cultures, and service needs to capture a global user base.

Enhanced User Onboarding: Streamline the onboarding process to make it intuitive and seamless for new users, ensuring a positive first impression and higher retention rates.

Feature Diversification: Continuously innovate by introducing new features such as appointment scheduling, virtual queuing for events, or integration with public transportation systems to expand the app's utility.

Strategic Partnerships: Forge partnerships with major industry players, such as airports, theme parks, and large retailers, to integrate QLess into their operations and gain access to their customer bases.

Data-Driven Insights: Leverage user data and feedback to identify pain points and areas for improvement, guiding the app's development to better meet user needs.

Targeted Marketing Campaigns: Utilize data analytics to identify and target specific demographics or industries with tailored marketing campaigns to drive user acquisition and engagement.

Incentivized Referral Programs: Implement referral programs to encourage existing users to refer new users, offering incentives such as queue priority or discounts for successful referrals.

Community Engagement: Foster a community around the app through social media, forums, and user groups to encourage user interaction, feedback sharing, and brand advocacy.

API Integration: Develop an open API to allow seamless integration with third-party apps and services, expanding QLess's reach and utility across various platforms.

Continuous Performance Optimization: Regularly optimize the app's performance, reliability, and security to ensure a seamless user experience and build trust among both users and business partners.

Suggestions for other businesses to replicate QLess success

Identify Industry Needs: Understand the pain points and inefficiencies in various industries, and develop a solution that addresses these specific challenges, such as queue management in retail, healthcare, government services, and more.

User-Centric Design: Prioritize user experience by designing an intuitive and user-friendly interface that simplifies complex processes and enhances customer satisfaction.

Seamless Integration: Ensure seamless integration with existing systems and processes to minimize disruption and facilitate adoption by businesses and users.

Scalability: Build a solution that can scale to accommodate businesses of various sizes, from small enterprises to large corporations, ensuring flexibility and adaptability.

Data-Driven Insights: Incorporate analytics tools to provide businesses with valuable insights into customer behavior, operational efficiency, and areas for improvement.

Partnership Development: Forge strategic partnerships with industry leaders, technology providers, and potential clients to expand reach, credibility, and access to new markets.

Customization Options: Offer customizable features to cater to the unique needs of different industries and businesses, allowing for tailored solutions that address specific pain points.

Security and Compliance: Prioritize data security and compliance with industry regulations to build trust and confidence among businesses and users.

Educational Resources: Provide comprehensive resources, including training materials, documentation, and customer support, to ensure successful adoption and utilization of the solution.

Continuous Innovation: Foster a culture of innovation and continuous improvement to stay ahead of evolving industry needs and technological advancements.

Increase your mobile app's ARPU with Vendo, empowering users to uncover exceptional products from homegrown brands. Triple your affiliate sales commission to 20-30%, surpassing typical rates by 3-5 times.


  • Book a demo call: We’ll set up your demo marketplace and populate it with products
  • Customize your marketplace: We’ll help you craft a marketplace that aligns with your branding guidelines,
  • Onboard Brands: Invite your favorite brands or choose brands from the Vendo brand catalog. We can also start reaching out to brands you’d like to sell on your behalf.
  • Select Products: Curate product collections manually or automate the process to efficiently manage your catalog and meet customer demand.
  • Embed products: Make your editorial content shoppable with products embedded right where your customers expect them to find. Simplify and streamline product discovery.
  • Start Selling Programmatically: Push products through multiple touch points: on your website, share it on social media, and include products in your newsletters. 
  • Get Paid: Get paid as soon as products are shipped by the brands. No need to wait 30-60 days or worry about orders not attributable to your affiliate links.
  • Get Repeat Sales: Since you’re not linking out, your customers will keep coming back. We’ll help them with abandoned cart emails and promotional email blasts. 


Start a multi-vendor marketplace
Written by
Start a Marketplace
Get started
Get more marketplace case studies & insights
Check Icon
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Related blog posts

Start a free trial

Start your own marketplacE

Vendo lets you start a multi-brand marketplace, in 14 days or less, with products from amazing domestic brands fulfilling your customers' orders. Let them shop on your website, from a newsletter, social, mobile app.

Join vendo. It's free.