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Case Study
Jul 22, 2023

Luma Health mobile app case study

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Luma Health mobile app enables patients to connect with their healthcare providers through modern, mobile-first services. Through Vendo, integrating in-app shopping could effortlessly generate an extra revenue stream for an app resembling Luma Health.  Embed Vendo into your mobile app through a WebView to establish an in-app marketplace, giving users the opportunity to discover and purchase products from domestic brands, while earning a commission on every transaction.

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Vendo is the all-in-one solution for your marketplace needs. Its marketplace platform automates day-to-day operations, offers a wide range of brand options or the ability to invite your own brands, provides effective merchandising and promotional tools for optimal marketing strategies, enables selling through various channels (including your existing website, emails & SMS, mobile app, and social media), and delivers continuous daily support for the success of your marketplace business.

Success factors of Luma Health mobile app

Modern and Mobile-First Approach: Success is driven by Luma Health's modern and mobile-first approach, catering to the preferences and convenience of patients seeking healthcare services.

Efficient Appointment Scheduling: The app's success is attributed to its efficient appointment scheduling functionality, streamlining the process for both patients and healthcare providers, leading to improved overall patient experience.

Robust Patient Messaging: Success is supported by robust patient messaging capabilities, facilitating seamless communication between patients and healthcare providers, enhancing engagement and care coordination.

Comprehensive Patient Engagement Tools: The app's success is enhanced by its comprehensive patient engagement tools, promoting active involvement in their healthcare journey and fostering a sense of empowerment.

Effective Patient Communication: Success is driven by effective patient communication features that enable clear and timely information exchange between patients and healthcare providers, contributing to a positive patient-provider relationship.

Public Health Integration: The app's success is attributed to its integration of public health resources and information, demonstrating a commitment to promoting public health awareness and education among users.

Patient Access Enhancements: Success is supported by features that enhance patient access to healthcare services, such as telemedicine options, virtual consultations, and secure access to medical records.

Data Security and Privacy Compliance: The app's success is bolstered by robust data security measures and compliance with privacy regulations, instilling trust and confidence in patients regarding the protection of their sensitive health information.

Seamless Integration with Healthcare Systems: Success is driven by seamless integration with existing healthcare systems and electronic health records (EHR), ensuring smooth data exchange and continuity of care for patients.

Scalability and Reliability: The app's success is further reinforced by its scalability and reliability, accommodating the growing user base and maintaining consistent performance to meet the evolving needs of patients and healthcare providers.

Suggestions for Luma Health mobile app's growth

Telemedicine Expansion: Expand telemedicine capabilities to facilitate virtual consultations and remote care delivery, catering to the growing demand for telehealth services and enhancing accessibility for patients.

Personalized Patient Engagement: Implement personalized patient engagement strategies, leveraging data insights to deliver tailored communication, appointment reminders, and relevant health resources based on individual patient needs.

Integrated Health Tracking: Introduce features for integrated health tracking, allowing patients to monitor and manage their health metrics within the app, promoting proactive health management and empowering patients in their care journey.

Enhanced Care Coordination Tools: Develop tools for enhanced care coordination among healthcare providers, enabling seamless communication, referral management, and collaborative care planning within the app.

Multilingual Support: Offer multilingual support to accommodate diverse patient populations, ensuring that language barriers do not hinder access to essential healthcare services and information.

Health Education Resources: Expand the app's resources with comprehensive health education materials, empowering patients with knowledge about various medical conditions, preventive care, and healthy lifestyle choices.

Chronic Disease Management Features: Introduce features specifically designed for chronic disease management, including medication adherence tracking, symptom monitoring, and personalized care plans for patients with long-term health conditions.

Community Health Initiatives: Engage in community health initiatives through the app, such as organizing health screenings, vaccination drives, or health awareness campaigns, fostering a sense of social responsibility and community impact.

AI-Powered Health Insights: Integrate AI-powered health insights to provide personalized health recommendations, early risk detection, and proactive health management guidance based on individual patient data.

Collaborative Partnerships: Forge collaborative partnerships with healthcare organizations, insurance providers, and wellness platforms to expand the app's ecosystem, offering comprehensive healthcare services and resources within a unified platform.

Suggestions for other businesses to replicate Luma Health success

Mobile-First Approach: Prioritize a mobile-first approach to service delivery, ensuring that the user experience is optimized for modern mobile devices and aligns with evolving consumer preferences for convenience and accessibility.

Streamlined Appointment Management: Develop efficient appointment management systems that enable seamless scheduling, reminders, and real-time updates for both customers and service providers, enhancing overall customer experience.

Robust Customer Communication: Implement robust customer communication tools, including messaging, notifications, and feedback channels, to facilitate clear and timely interactions, leading to improved customer satisfaction and loyalty.

Personalized Customer Engagement: Emphasize personalized customer engagement strategies, leveraging data insights to deliver tailored recommendations, promotions, and support based on individual customer preferences and behavior.

Public Health Integration: Explore opportunities for public health integration, such as providing access to relevant health resources, educational materials, or community health initiatives within the business's service offerings.

Telehealth and Remote Services: Consider incorporating telehealth capabilities or remote service options to accommodate the growing demand for virtual interactions and remote access to services, expanding the business's reach and accessibility.

Data Security and Compliance: Prioritize robust data security measures and compliance with privacy regulations to instill trust and confidence in customers regarding the protection of their personal information and sensitive data.

Seamless Integration with Existing Systems: Ensure seamless integration with existing customer management systems, databases, or communication platforms to facilitate smooth data exchange and improve operational efficiency.

Multilingual Support: Offer multilingual support to cater to a diverse customer base, ensuring that language barriers do not hinder access to essential services or information.

Community Engagement Initiatives: Engage in community-focused initiatives, such as organizing local events, supporting charitable causes, or promoting health and wellness awareness within the business's target communities, fostering a positive social impact.

Boost your mobile app's ARPU with Vendo by enabling users to browse exceptional products from local brands, increasing affiliate sales commissions to 20-30%, which is 3-5 times higher than typical affiliate links.

START YOUR OWN MULTI-BRAND MARKETPLACE ON VENDO 

  • Book a demo call: We’ll set up your demo marketplace and populate it with products
  • Customize your marketplace: We’ll help you craft a marketplace that aligns with your branding guidelines,
  • Onboard Brands: Invite your favorite brands or choose brands from the Vendo brand catalog. We can also start reaching out to brands you’d like to sell on your behalf.
  • Select Products: Curate product collections manually or automate the process to efficiently manage your catalog and meet customer demand.
  • Embed products: Make your editorial content shoppable with products embedded right where your customers expect them to find. Simplify and streamline product discovery.
  • Start Selling Programmatically: Push products through multiple touch points: on your website, share it on social media, and include products in your newsletters. 
  • Get Paid: Get paid as soon as products are shipped by the brands. No need to wait 30-60 days or worry about orders not attributable to your affiliate links.
  • Get Repeat Sales: Since you’re not linking out, your customers will keep coming back. We’ll help them with abandoned cart emails and promotional email blasts. 

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